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IndusInd bank will open zero balance no frills current account for VLE’s.

No, this account will be in the name of VLE with no joint account holder.

Yes, VLE can appoint his/ her nominee in this account.

No, there will not be any cheque book / debit card which will be issued in this account.

VLE can operate his / her account through net banking.

No, VLE will not be given any Rupay or Debit or ATM card for this account.

Yes, VLE will get E-Statement on his / her mail id but there will not be any paper statement issued.

VLE will have to provide Aadhaar card & PAN as these are mandatory for opening of account.

VLE will have to provide valid mobile number & email id as the same is required to be updated in Aadhaar / EKYC for account opening.

VLE can call IndusInd Bank’s Phone Banking services on Phone No- 1860 500 5004 or 022 44066666. Alternatively, VLE can call CSC SPV for any complaint / query resolution.

VLE will be able to operate his account through net banking. He will need to click on net banking link on IndusInd bank website & go through new user banking option & create login credential for net banking, subsequent next day it will be activated & VLE can make the txn through one time password (OTP).

VLE will have to go the nearest IBL branch & submit request letter for closure of account.

VLE will have to refer to the attached Schedule of Charges (SOC) for various services. Also note that these charges can be changed by bank from time to time as it is sole discretion of the bank to make any changes. Thus VLE to visit bank’s website for latest SOC.

VLE can upgrade his account, the process for the same is being discussed & designed in consultation with CSC SPV. Details of the same will be shared at the earliest.